Company Information

A1: Iwai Cosmo provides several secure login methods for user access, including email login and phone verification. Additionally, users can enhance their account security by enabling two-factor authentication (2FA). This multi-layered approach ensures that accounts are protected from unauthorized access. However, social media logins are not supported, emphasizing the broker's focus on traditional authentication methods for security.

A2: Iwai Cosmo offers various account types, including standard, pro, demo, and corporate accounts. Each account type is designed to meet different trading needs. For instance, the standard account is generally suited for beginners, while the pro account caters to experienced traders looking for advanced tools. Specific requirements and features vary among accounts, enabling users to choose the one that aligns best with their trading goals.

A3: Iwai Cosmo employs robust security measures to safeguard account logins. This includes SSL encryption to protect data transmitted during the login process, as well as mandatory identity verification and two-factor authentication (2FA) for added security. These practices ensure compliance with regulatory requirements established by the Financial Services Agency (FSA) in Japan, enhancing user data and account protection.

A4: Users may face several common login issues at Iwai Cosmo, including incorrect passwords, locked accounts, or login timeouts. To resolve these issues, users are advised to follow the troubleshooting guidelines available on the platform's support page. If problems persist, contacting customer support via phone or email can provide further assistance to resolve login-related challenges.

A5: Iwai Cosmo provides various deposit and withdrawal methods, including bank transfers, credit cards, and e-wallets. Each method comes with specific processing times and minimum amounts, which users should review to ensure they understand the transaction process. Fees may apply depending on the chosen method, so it is essential to consider these factors when managing funds.