Company Information

A1: SIB provides several convenient login methods for users to access their trading accounts, including email login, phone verification, and two-factor authentication (2FA) for enhanced security. These methods ensure that users can access their accounts securely while protecting their sensitive information. Currently, SIB does not support social media logins, focusing instead on traditional and secure login options to maintain user privacy and security.

A2: SIB offers various account types designed to meet different trading needs, including Standard, Pro, Demo, and Corporate accounts. Each account type has unique features tailored to specific trading styles. For instance, the Standard account is suitable for beginners, while the Pro account is aimed at more experienced traders seeking advanced tools. Users should consider their trading objectives, minimum deposit requirements, and features to choose the most appropriate account for their needs.

A3: SIB employs robust security measures to protect account logins, including SSL encryption to secure data transmission. The platform also mandates identity verification and recommends two-factor authentication (2FA) to further safeguard accounts. Compliance with regulatory requirements established by the Cyprus Securities and Exchange Commission (CySEC) ensures that SIB maintains high security standards, protecting user data and account integrity effectively.

A4: Users may encounter various login issues at SIB, such as incorrect passwords, locked accounts, or login timeouts. To resolve these problems, users should first ensure they are entering the correct login details. If an account is locked due to multiple unsuccessful login attempts, users can follow the automated recovery options provided by SIB or contact customer support for assistance. For further help, users can reach out to SIB's customer support at +357 22 41 9000.

A5: SIB provides a range of deposit and withdrawal methods, including bank transfers, credit cards, and e-wallets. Each method may have different processing times and minimum amount requirements. Users should familiarize themselves with the available options to choose the most convenient method for their transactions. Additionally, it's important to be aware of any potential fees that may apply to deposits and withdrawals, ensuring a clear understanding of the transaction processes.